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Frequently Asked Questions

If you don’t find the answer you’re looking for – please contact sales

General Information

Can I still purchase a previous version of Adobe ColdFusion?

The Answer to this is YES but you must first purchase the current version of Adobe ColdFusion along with Adobe Platinum support.

One huge benefit of purchasing Adobe Platinum support is that it not only allows you to downgrade to a previous version but it gives you access to upgrade back to the latest version of Adobe ColdFusion (within the year of support coverage) when you feel ready to upgrade to the latest version of Adobe ColdFusion. Having Platinum support not only allows you to upgrade to the latest version but you also get Professional Adobe technical support.

Buy Adobe ColdFusion Enterprise with Platinum Support

Buy Adobe ColdFusion Standard with Platinum Support

How do I get my license downgraded?

To downgrade, please get in touch with our Sales team at sales@fusion-reactor.com before buying a license. We will then send your downgrade request to Adobe and they will review and approve the request on an individual basis. We are happy to guide and assist you through the whole process.

How do I get my Adobe license?

Once the order has been made we will immediately send you an email to confirm the email address that the order should be associated to, once we receive this with us we will process it by the next working day. Please allow 7-14 days for your license to be generated, usually it will be much sooner than this (2-3 Days).
Once the order has been processed we will send you your license certificate to the purchasing and billing email addresses.
The license certificate will also be available in the LWS account associated with the order, you will use the email address that was associated to the order.
Adobe LWS login page
More information on Adobe LWS

Who do I contact for Platinum Support?

You can contact Adobe for your platinum support in a variety of ways:
Email
To contact Adobe for Platinum support please send an email to *protected email*
Phone
To contact via phone please use:
United States and Canada – 866-335-2256
United Kingdom – 0800 0329541
Germany – 0800 1012251
France – 0805 540369
Switzerland – 0201 701526

Online Customer support portalhttps://accounts.adobe.com/support/cases
Adobe ColdFusion Forumhttps://forums.adobe.com/community/coldfusion

Can I get Professional Adobe ColdFusion Consulting services?

Yes, we provide Adobe ColdFusion Consulting services, please see here for more details.

How do I downgrade from an Enterprise license edition to a Standard license edition without re-installing ColdFusion?

Your current license number is held within the following file location:- cfusion/lib/license.properties

  1. Navigate to this sub-directory and edit this file, removing the current license number.
  2. Restart ColdFusion using Services – this should have the effect off taking you back to a ‘Development edition’ within CF administration.
  3. Enter your new downgrade serial key – This should now activate your system as a ‘Standard edition’ within CF administration.