Returns Policy
Return and cancellation policy
To cancel your subscription, please email sales@fusion-reactor.com.
Include your order ID, company name, and a brief reason for cancellation.
Note: If your subscription has just renewed and you request a cancellation shortly after, the same administration fees listed in the table above may apply, based on the number of days since renewal.
| Days after Order Date | Adobe Approval Required? | Administration Fee |
|---|---|---|
| 1–14 | No. Within allowed return period. | n/a |
| 15–30 | Yes | None |
| 31–60 | Yes | 25% |
| 61–90 | Yes | 50% |
| 90+ | No returns accepted | n/a |
Subscription Terms:
Your subscription begins as soon as your initial payment is processed. Your subscription begins as soon as your initial payment is processed. For automatic renewing customers in the United States, after the first year, your subscription will automatically renew on a monthly basis until you cancel. For all other customers, after your first year, your subscription will automatically renew annually until you cancel. Renewal notice will be provided where required by applicable law.
You authorize us to store your payment method(s) and to automatically charge your payment method(s) every month of your annual contract until you cancel. We will automatically charge you the then-current rate for your plan, plus applicable tax (such as VAT or GST if the rate doesn’t include it), every month of your annual contract.
We may change your plan’s rate each annual renewal term, and we will notify you of any rate change with the option to cancel. If the applicable VAT or GST rate (or any other applicable tax or duty) changes during your one-year term, we will adjust the tax-inclusive price for your plan mid-term on your next billing date.
If your primary payment method fails, you authorize us to charge any other payment method in your account. If you have not provided us with a backup payment method(s) and you fail to provide payment, or if all payment methods in your account fail, we may suspend your subscription. During any such suspension, you may lose access to some subscription features and functionality; however, you will retain access to your Adobe Account and Content within our free user storage limits. We will continue to attempt to charge your payment method(s) for the remainder of the term, and once payment is received, your full subscription access will be restored. You can edit your payment information anytime in your Adobe Account.
For European Economic Area customers, your bank may require you to authenticate your initial purchase using a password, a one-time code sent to your mobile number, or biometric recognition. When you authenticate, you also authorize us to charge your payment method for any additional purchases without providing us with any further payment information or instructions (i.e., we will initiate future payments independently). Additional purchases may occur when we automatically charge your payment method for a recurring subscription or when you add or change licenses or products.